Frequently Asked Questions
Everything you need to know about shopping with us.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location but generally range from 10-21 business days.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unused condition. Please visit our Returns Portal to start a request and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my package after it ships?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that customs duties and taxes may apply depending on your local regulations and are the responsibility of the customer.
What should I do if my item arrives damaged?
If your order arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage. We will arrange for a replacement or a full refund immediately.